Frequently Asked Questions (FAQ)

Below you’ll find answers to common questions about our store, orders, and policies.

Orders & Shipping

How long will it take to receive my order?

Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated delivery time: 4–9 business days.

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States.

Do you ship internationally?

Currently, we ship only within the United States.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery. See our Return and Refund Policy for complete details.

What if I receive a defective or incorrect item?

Please contact us within 30 days of receipt and our team will assist you.

Order Tracking

How can I track my order?

After shipment, you’ll receive a tracking number by email. You can also visit our Track Your Order page.

Contact Information

Store name: Pipekitcli
Company name: RESA ENTERPRISES LLC
Company number: L24000108719
Company Address: 3100 Jog Rd, Greenacres, FL 33467, United States
Email: info@pipekitcli.com
Phone number: +1 386 2896037

We aim to respond to inquiries within 24 hours.

Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed