Shipping policy
At Pipekitcli, we are committed to providing clear and transparent shipping information for customers in the United States.
Shipping Locations
We currently ship orders within the United States.
We do not currently offer international shipping.
Order Cutoff Time
Our order cutoff time is 5:00 PM (GMT-05:00), Eastern Time.
Orders placed after the cutoff time will begin processing on the next business day.
Processing and Delivery Times
Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated total delivery time: 4–9 business days.
Business days are Monday through Friday, excluding recognized holidays. Delivery estimates may be affected by carrier delays, severe weather, high order volumes, address issues, or other circumstances outside our reasonable control.
Shipping Costs
We offer free standard shipping on all eligible orders within the United States. No minimum purchase is required.
Shipping Carriers
Orders may be delivered by USPS, UPS, FedEx, or another appropriate carrier depending on the destination, package, and available shipping service.
Order Processing
After your order is placed, you will receive an order confirmation at the email address provided during checkout.
Orders are processed after successful payment authorization. If additional information is required to verify or fulfill your order, we may contact you.
Tracking Your Order
After your order ships, you will receive a shipping confirmation containing tracking information when available.
Please allow time for the carrier to activate and update the tracking record.
You can also visit our Track Your Order page.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or fulfillment has started.
Additional charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.
Delayed Orders
If your order has not arrived within the estimated delivery period, review the tracking information and contact our customer service team.
We will review the shipment information and assist with the next appropriate step. Carrier investigations may require additional processing time.
Lost Packages
If tracking indicates that a shipment has not progressed or may have been lost, contact us at info@pipekitcli.com.
We may need to open an investigation with the carrier before offering a replacement or refund.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it:
- Confirm the shipping address used for the order.
- Check around the delivery location and with household members or neighbors.
- Contact the carrier for delivery details.
- Contact us if the package remains missing.
Damaged Shipments
If your order arrives damaged, contact us promptly and provide your order number, a description of the problem, and clear photographs of the product and packaging when applicable.
Multiple Packages
An order containing multiple products may arrive in separate packages. Tracking information may be provided separately for each shipment.
Contact Information
Store name: Pipekitcli
Company name: RESA ENTERPRISES LLC
Company number: L24000108719
Company Address: 3100 Jog Rd, Greenacres, FL 33467, United States
Email: info@pipekitcli.com
Phone number: +1 386 2896037
We aim to respond to inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed