Refund policy
At Pipekitcli, we want you to feel confident about your purchase. If you are not satisfied with your order, you may request a return according to the conditions below.
30-Day Return Policy
You may request a return within 30 days after receiving your order.
To be eligible for a standard return, the product must be unused, in its original condition, and returned with its original packaging, labels, and included accessories whenever applicable.
Restocking fee: $0. We do not charge a restocking fee.
Return Policy Overview
- Return window: 30 days from the delivery date.
- Item condition: Unused and in its original condition.
- Original packaging: Packaging, labels, and accessories should be included whenever applicable.
- Restocking fee: No restocking fee.
- Return authorization: Required before shipping a return.
Defective, Damaged, or Incorrect Products
If you receive an item that is defective, damaged, or different from what you ordered, contact us within 30 days of delivery.
Please include your order number, a description of the issue, and clear photographs when applicable. After reviewing the request, we will provide appropriate instructions.
When the return results from our error or a confirmed product defect, Pipekitcli will cover the applicable return shipping cost.
Change-of-Mind Returns
If you return an eligible product because you changed your mind, ordered the wrong option, or no longer want the product, you are responsible for the return shipping cost.
Original shipping charges, when applicable, are not refundable unless required by law or the return results from our error.
Non-Returnable Items
The following products may not be eligible for return unless they arrive defective, damaged, or incorrect:
- Items showing signs of use, washing, damage, alteration, or improper care.
- Products returned without their original packaging, labels, or included accessories when these are necessary to verify their condition.
- Personalized, custom-made, or final-sale products when clearly identified before purchase.
- Gift cards and other non-returnable products where permitted by law.
How to Request a Return
Step 1: Email info@pipekitcli.com within 30 days of delivery.
Step 2: Include your order number, the item you wish to return, and the reason for the request.
Step 3: Wait for return authorization and the correct return address.
Step 4: Securely package the authorized item and follow the provided shipping instructions.
Do not return products to the company address shown on this website unless our support team explicitly provides that address in your return authorization. Returns sent without authorization or to an unauthorized address may not be accepted.
Return Shipping and Tracking
Customers responsible for return shipping should use a trackable shipping service and retain the receipt and tracking number until the return is completed.
Pipekitcli is not responsible for an unauthorized return or a customer-paid return shipment lost before reaching the authorized return location.
Refund Process
After the returned product arrives, it will be inspected to confirm its eligibility.
If approved, the refund will be issued to the original payment method within up to 7 business days. Your bank or payment provider may require additional time to post the funds to your account.
If a return does not meet the eligibility requirements, we will contact you with additional information.
Exchanges
If you need a different size, color, or product, contact our customer service team. Availability is not guaranteed. Depending on the circumstances, we may ask you to return the original item and place a new order.
Order Cancellations
You may request cancellation within 24 hours of placing your order. Cancellation is not guaranteed after processing or fulfillment has started.
If the order has already shipped, you may request a return after delivery under this policy.
Contact Information
Store name: Pipekitcli
Company name: RESA ENTERPRISES LLC
Company number: L24000108719
Company Address: 3100 Jog Rd, Greenacres, FL 33467, United States
Email: info@pipekitcli.com
Phone number: +1 386 2896037
We aim to respond to inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed