Refund policy
At Pipekitcli, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Return Window
We offer a 30-day return window starting from the date your order is delivered. To be eligible for a return, items must be unused, in their original condition, and include all original packaging, tags, and accessories.
Restocking Fee
We do not charge any restocking fees ($0).
Return Shipping Costs
- Defective or incorrect items: Return shipping is free. We will cover the cost.
- Change of mind: The customer is responsible for return shipping costs. Original shipping fees are non-refundable.
How to Start a Return
Returns should not be sent without prior authorization. To begin a return, please contact us at info@pipekitcli.com with your order number and the reason for the return. Our team will provide you with the correct return instructions.
Refund Timeline
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within up to 7 business days, depending on your payment provider.
Order Cancellations
You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. Contact us as soon as possible to request a cancellation.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery with photos of the issue, and we will arrange a replacement or refund.
Contact Us
Store name: Pipekitcli
Company name: RESA ENTERPRISES LLC
Company number: L24000108719
Company Address: 3100 Jog Rd, Greenacres, FL 33467, United States
Email: info@pipekitcli.com
Phone number: +1 386 2896037
Please note: the address above is not a return address. Do not send returns to it without prior authorization.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed