We offer a 30-day return window starting from the date your order is delivered. Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories.

Restocking Fee: We do not charge any restocking fees ($0).

Return Shipping Costs:
– Defective or incorrect items: Return shipping is free.
– Change of mind: The customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Refund Timeline: Once your return is received and inspected, approved refunds are processed within up to 7 business days, depending on your payment provider.

Please review our full Refund & Return Policy or contact our support team.

We offer free shipping on all orders within the United States, with no minimum purchase required.

Processing & Delivery Times:
Orders are processed within 1–2 business days. Once shipped, delivery takes approximately 3–7 business days (estimated total: 4–9 business days). Orders placed after 5:00 PM (GMT-5) will be processed the next business day.

Carriers: USPS, UPS, and FedEx, depending on destination.

For full details, please review our Shipping Policy.

If you have any questions or need assistance, our customer support team is happy to help.

Email: info@pipekitcli.com
Phone: +1 386 2896037

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (GMT-5)
Saturday and Sunday: Closed

We aim to respond to all inquiries within 24 hours. Visit our Contact Us page.